Being the #1 Mazda performance company in the world has some serious advantages. Being based out of the Pacific Northwest (where Mazda’s enter the United States) and near one of the best Mazda dealerships around are two definite perks we have as well. This has allowed us to have access to the most exciting Mazda releases faster than anyone and the ability to purchase them and make parts for them before the competition has put down their copy of Car and Driver.
As you can see, we’ve been lucky to have our hard work pay off once again with a nice new Mazda 3 that isn’t even available for sale. We were excited to see some of the changes and are already working on designing some of the quality CorkSport parts you’ve come to know and love. So far our team is very impressed with some of the additions to the chassis and the interior. We’re already planning ahead for any possible Mazdaspeed edition that could be around the corner.
Thanks to secret Mazda dealership hookup for the vehicle and helping us support the most dedicated group of enthusiasts in the world.
CorkSport Is Already Working On Your Next Car First!!! August 31st, 2013CorkSport
Porter is Kim’s favorite lap dog. He is a 7 year old English Mastiff that weighs only 175lbs!!! He loves hiking, cuddling and drooling wherever he wants.
“Mosby”
Spencer is very fond of his fish Mosby. He is a Betta, his favorite color is atomic tangerine, he enjoys playing rock’em sock’em robots and his favorite food is Jello-O.
“Duke”
Dustin has an amazing cat named Duke that never met a box or bag that he didn’t love. You will often find Dustin’s children carrying Duke around in a bag while he still sleeps soundly inside.
“Jemma”
Jemma is an 11 year old Springer Spaniel whose one goal in life is to get you to throw her a pine cone. Quite extraordinary Jen (her owner) once got Jemma to hold 11 pine cones in her mouth at the same time!!!
Cows and “Momma”
Roe’s pets are spoiled rotten… at least for a little while. They don’t have names except for Momma, otherwise they might be called “Dinner1”, “Dinner2”, etc. They do not get to come inside but they are still very well behaved.
Matt
Matt has 9 tarantulas spanning 8 difference species from 4 different continents around the world. He handles all but two of them (who can have very painful or paralyzing bites). Pictured are his Mexican red knee and his very dangerous Red Slate Ornamental.
“Duke”
Casey was very excited to bring Duke home. He’s only 3 months old but has already decided that rubbing you with a dirty soccer ball until you play with him is his favorite sport.
“Cheetah” and “Cheli”
Cheetah and Cheli are Kelly’s two favorite pals. They love everyone and Cheli even lets the kids ride him! As you can tell from the picture, they are always down to go for a ride themselves!
“Buster”, “Odie” and “Frankie”
Joel and his family are crazy enough to have 3 dogs! Buster is the old man who acts like a puppy, Odie is always in everyone’s business and Frankie won’t leave your side if you even brush up against them. Joel likes to joke that they would go home with the UPS man if he let them.
Tell us about your favorite family members on our Facebook!!!
At CorkSport we realize the website we have worked so hard on is not always the easiest to view from a mobile device. With that in mind, we recently released a new version of the site for any of the most popular phone and tablet browsers. We started by having access to the most popular categories front and center to get where you need to go with least amount of hassle or overhead to keep your data usage low and your speeds high.
Our new search is indexed with the latest Google algorithm to get the results you want in the shortest amount of time possible. Once you find the part you want, you are able to enjoy all the functionality you would get from the desktop site.
Pictures are easy to see by simply swiping to the left or right, also, the full color instructions that CorkSport is famous for are available for PDF viewing, you can even share your favorite parts on Facebook or Twitter.
Ordering is easy as well, with all the features of the desktop site and full integration you be assured that your order is just as safe as it could be if you were standing in our showroom with cash. So stop by on your iPad, Galaxy, iPhone, Nexus or anything else you’ve got and let us know what you think.
CorkSport Has Gone Mobile August 9th, 2013CorkSport
What makes a customer service experience great? What does it take to make you happy when things have gone sideways?
Every single eCommerce company in the world has customer service issues, it’s what they do about them and how they handle them that makes them different. Are you put on hold for hours at a time? Do you have to get past the first person to have anything resolved? When you get off the phone do you feel better or worse.
At CorkSport, we really try to treat every person who calls as if they were us having issues. I’ll share my latest story as an example.
I ordered a wireless AC router from an un-named company, we’ll call them “Sysknil”. I ordered this item on a Thursday, probably after the shipping cutoff so I didn’t really think about it. I had a busy Friday so I didn’t even check on it or really remember about it. On Monday, I went to check the status of it to see where it might be or when I could expect it. I was met with a message that said it was processing/picking/possible ship. Obviously, I was a little bit confused by that status; which one was it? I decided to call and just ask if it had been shipped or not. I have a bit of experience with shipping so I assumed the item had shipped but the tracking hadn’t been updated. When I called I sat on hold for almost 15 minutes. Then I was finally picked up by a gentleman who after asking nicely said he could not tell me the status of my order but would forward my question to the shipping department and they would call me back in 24-48 hours. I told him that I was without a router and I needed the internet. I would like to know now so that I can either know that this is shipped and wait for it or cancel the order and go out and buy a router in a physical store. He told me that was the only option available. I asked to speak to his supervisor.
At CorkSport, if you are ever put on hold for even 5 minutes, ask for Joel and I will get involved and get you to the people that can best help you.
Enter the supervisor
I sat on hold for another 10 minutes and was passed on to the supervisor of the day. In the beginning he asked all kinds of questions about the order and what I was looking for. I could hear all kinds of typing so I really felt like I was getting somewhere. He kept telling me “don’t worry about that because shipping is going to call you back”, and “you don’t have to worry about that, I will forward your message”. If I wasn’t “worried”, I would not have called. After another 10 or so minutes… I was transferred to the manager.
At CorkSport, everyone here has the power to help you with any issue you are having. If it’s trouble with an install or a part that just isn’t working out for you.
Manager
The Manager quickly took control of the conversation (after a brief 10 minute wait). She quickly ascertained my issue and then was able to calmly tell me that if I could hold on, shipping could be notified and would get back to me… in 24-48 hours! At that point, I was boiling mad, I kept it all inside and mentioned to her in my best Zen-like voice, that I was not able or willing to wait that long and that I was concerned that I might not be available for the phone call (God forbid I go to sleep and have my ringer off). She then asked if I should cancel the order, I tried to remind her that I couldn’t really cancel the order if it had already shipped. She breezily told me if I wanted to cancel she would just have the package turned around. That was one of the final straws for me, I know for us, stopping a package is at LEAST $25.00 or more. The fact that she was willing to light $25.00 on fire, rather than putting me on hold and calling someone in shipping and just asking them about the order told me all I needed to hear. I cancelled the order and let them eat whatever they were willing to eat as well as losing the sale.
Now I realize I am only seeing this from my side, but that’s exactly how every customer sees things. We just want people to help us, and if they can’t help us, at least feel like they did the absolute best that they could have. I didn’t get that feeling from Sysknil. I really felt they did whatever they could to get me off the phone. Being in the industry, I really feel like as long as you are being reasonable, you should be treated well. If I called up and said I wanted free shipping and a 2nd router for free I would assume that I would get none of those things and a “Have a nice day sir”. But no… I just wanted to know the status of my order and they wanted me to wait for up to two days to get that information.
At CorkSport we make it a priority to treat your issues as our issues. We won’t be perfect, but we’re trying every day to make sure you get taken care of the way we would like to so that you don’t have to feel the way I did recently. To us here at CorkSport, our customer service is just as important as our parts and we want to prove it to you. If you ever have an issue that you feel wasn’t resolved to your satisfaction, email me at joel@corksport.com and I’ll do whatever I can to make it right. This isn’t just lip service or an empty promise, if we have an issue we want to know about it and we want it to be the last time we ever have to deal with it, for both our sakes.
Cheers,
Joel
What does Customer Service Mean to You? August 8th, 2013CorkSport
Mazda is planning to make an announcement soon on their April – June profit. Though Mazda spokeswoman Misato Kobayashi declined to comment, speculation and reports from Nikkei Business daily says that Mazda should have a profit of over 20% higher than last year at the same time. Reuters reports that Mazda has seen strong sales of their CX-5 and Mazda 6 so far in 2013. Reuters also cited the Nikkei business daily as stating that the falling Yen and improved sales have helped contribute to Mazda’s profitability.
At CorkSport our love of Mazda means that when Mazda does well, we get excited. Though Mazda is one of the smaller automakers, their innovative ideas, designs, and fun vehicles has helped them stay competitive against much larger companies. We love seeing Mazda report that they are selling well, and we love knowing that more people are coming to enjoy the brand we appreciate so much. The more people that enjoy Mazda, the more we can create parts to help you love driving your Mazda.
Honestly we aren’t surprised at all by the recent success from Mazda. With the new 2014 Mazda 3 having been announced about a month ago, a new Mazda 6, and a fresh CX-5, Mazda seems to be doing everything right. All their recent vehicles have been inspiring, good looking, innovative, full of features, and mostly, a blast to drive. When the rest of the competition seems to be more focused on isolating you from the road, Mazda seems to be doing everything they can to make driving an experience to enjoy, not a chore that is required.
With all the rumors swirling around about the new MX-5 Miata, and the upcoming Diesel Mazda 6, and a new Mazdaspeed, we have a lot to look forward to from Mazda.
Mazda Posts High Profits, Innovation is Up their Sleeve September 13th, 2018CorkSport
